We are looking for an Account Management Team Lead to help the local team build and expand Bolt Food operations across the Czech Republic. You'll be responsible for managing a team of top talents, participate in the country strategy and building lasting relationships with partners, and driving performance improvements across the Food Delivery organization and beyond.It's an exciting opportunity as you would work with smart people, come up with scalable solutions to operational problems, and see the results of your work each day.OperationsPrague, Czech RepublicAbout usWith over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!About the roleYour daily adventures will include:Achieve growth and hit set business targets for the Account Management Team.Lead the Account Management Team, guide, educate and grow the Account Managers and Specialists so that they reach their maximum potential.Execute and refine our operational strategy, solve daily commercial and operational issuesAnalyse key performance metrics to gain insights and improve customer performanceForecast growth and evaluate the achievement of our business goalsWork with both Partners Operations and Account Managers to ensure that every important provider that goes online in the platform meets our quality standards.In charge of renegotiating the contract's conditions such as commission rates and campaign plans with restaurants on a monthly basis.Work with cross-functional departments to drive business growth (Campaigns, Partners Operations, Customer Service, Courier)About you:Experience in people managementGood analytical skills. Ability to interpret and present data to support decision-making.Be a hustler, not stopping after 20 obstacles a day.Be an owner and proactively find solutions to business problems.Be passionate about new technologies and food tech.You are organised. You deliver stuff on time & handle stress.You are social. You can easily network with people of all backgrounds.Fluent in Czech and EnglishExperience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above!Become part of our Business Operations teamWe are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
