Operations Manager
Atlas Copco Zobrazit všechny práce
- Česko
- Trvalý pracovní poměr
- Plný úvazek
- Lead and direct the Service business operations to meet established annual revenue and gross profit targets, aligning with regional and global STC service strategies.
- Enhance service processes by optimizing manpower allocation, overseeing equipment and material requirements, and maintaining stringent inventory controls.
- Proactively resolve or escalate customer service issues to ensure swift and satisfactory outcomes.
- Develop and mentor service team leaders to maximize resource use, maintain high-quality standards, ensure timely delivery, and foster effective work prioritization.
- Monitor operational expense budgets, evaluate staff competencies, and implement targeted employee development and training programs.
- Manage human resources activities including hiring, staff planning, coaching, disciplinary procedures, and motivation to support departmental goals.
- Generate detailed strategic reports on key performance indicators such as capacity planning, on-time delivery, turnaround time, quality, and labor costs, with insightful variance analyses.
- Collaborate with departments such as BLM, SHE, HR, Quality, and Engineering to align priorities and resolve operational challenges.
- Ensure compliance with safety and cleanliness standards, upholding SHE and 5S practices rigorously.
- Maintain and update Quality and ISO procedures, embedding continuous improvement philosophies throughout the operation.
- Serve as a champion for VTPS guidelines and best practices.
- A university degree/HND level qualification (or local equivalent) in an engineering discipline or business
- Proven experience of change management, teamwork, active listening, communication, collaboration and empathy essential. Resource management and development desirable
- Understanding of basic manufacturing financial concepts (i.e. Efficiency and Overhead Variance, etc.)
- Knowledge of vacuum technology and service experience is highly desirable
- Accuracy and attention to detail is a must
- Annual financial bonus
- Salary increase every year
- Flexible working hours reduced to 37.5 hours per week
- 28 days of holiday
- Meal contribution
- Contribution to a pension fund of up to CZK 2,000
- MultiSport card or Wellness vouchers
- A wide range of training opportunities
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