Product Care Specialist

Philip Morris International Zobrazit všechny práce

  • Praha
  • Trvalý pracovní poměr
  • Plný úvazek
  • Před 1 měsícem
We are currently looking for a Product Care Specialist.Drive achievement of Product Care objectives by developing and enhancing a comprehensive strategy that ensures compliance with local regulatory requirements, maximizes customer experience, and optimizes cost efficiency. This role focuses on the Smoke-Free Products (SFP) category, including leading brands such as IQOS ILUMA, VEEV, and Zyn.WHAT WILL BE YOUR ROLE?
  • Lead the development and execution of product replacement strategy across all categories
  • Design and deliver training programs for frontliners to ensure flawless replacement execution
  • Manage and optimize product care tools, including hardware and software, to support operational excellence
  • Resolve ad hoc customer issues related to product care, ensuring timely and effective solutions
  • Monitor and analyze replacement performance, identify root causes, and implement corrective measures
  • Drive initiatives to enhance customer experience throughout the replacement process
  • Optimize inventory levels to balance stock availability for replacements while minimizing excess
  • Ensure compliance with legal frameworks and align internal processes with regulatory requirements
  • Build and maintain strong relationships with external partners to support seamless operations
  • Collaborate with global teams to deploy and integrate global toolboxes effectively
WHAT ARE WE LOOKING FOR?
  • Bachelor's in a relevant field is an advantage
  • At least 3 years of experience in product care, technical issue resolution or a similar customer‑facing role
  • Fluent Czech and English is a must
  • Consumer centricity and performance marketing mindset
  • Experience in project management
  • Strong analytical skills and ability to drive insights into actions
  • Team player & collaborative spirit
  • Experience working in lean, agile, test & learn environments
WHAT CAN WE OFFEROur company provides a dynamic and international work environment and a great opportunity for personal development
  • Competitive salary and benefits
  • Flexible working hours and home office options
  • 25 vacation days + 4 sick days
  • Vacation contribution (summer/winter)
  • Benefit Café points, Multisport card, meal tickets
  • Life & accident insurance, pension plan contribution

Philip Morris International