Employee Experience Specialist in HR with Italian

Praha
Trvalý pracovní poměr
Plný úvazek

Před 3 hodinami

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.comJob Function: Customer ManagementJob Sub Function: Customer Service OperationsJob Category: ProfessionalAll Job Posting Locations: Prague, CzechiaJob Description:Employee Experience Specialist in HR with ItalianLocation: Prague Czech RepublicContract: Full Time/HybridOverall Purpose of this role:The Employee Experience Specialist with Italian will work to resolve regional or global employee inquiries, concerns and issues regarding but not limited to Human Resources, Procurement and Payroll processes and policies through multiple channels including phone, web, chat & other digital channels. This person aims to meet all expected service and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.Major Duties/Responsibilities

Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll) - understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns leveraging Experience Center Guide and AskGS references and content.
Access enabling technology to complete client inquiries and transactions.
Fully document all cases in case management application.
Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate in order to uphold effective and timely resolution.
Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary.
Take ownership of all Experience Center assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
Deliver exemplary performances by ensuring all Key Performance Indicators are at goal
Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels.

We would like if you do haveRequirements:

Must have proficiency in Italian and English
Demonstrates customer orientation and excellent customer service skills
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong written and verbal communication skills; leads internal communications and external/client communications with detailed support and assistance
Proven understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.
Discretion, professionalism, confidentiality and judgment
Ability to work effectively in a fast-paced, self-directed team-based environment
Enthusiastic team player with a strong aim to create a positive work environment
Ability to perform administrative activities
Proficiency in any other European language is a nice plus

Johnson & Johnson

Odpovědět