Deputy General Manager

• Actively participate in developing, implementing and evaluating annual and longer-term business plans, budgets and quarterly forecasts with a special focus on CAPEX, OPEX, and income, ensuring these strategies are agreed with General Manager and Investment Manager of the Centre.
• In alignment with the General Manager, work closely with all team members to provide clear guidance and strategic directions for their areas of responsibility
• Oversee daily operations of the shopping center, ensuring compliance with state and internal regulations and providing exceptional customer experience
• Collaborate with the General Manager and stakeholders to execute asset strategies and corporate projects
• Build cooperation and maintain communication with all tenants to ensure all operational procedures are implemented and lease terms are adhered to
• Manage tenant relationships, devise initiatives to improve customer service and maximize their turnover
• In cooperation and supporting the Marketing Manager, implement the consumer and content strategy (communication, events, animations), in accordance with Centre positioning and marketing strategy and guidelines
• Lead daily meetings with service providers to monitor performance and resolve issues
• Work closely with Leasing, Media, Legal, and Investment teams to ensure implementation of commercial activities in harmony with the overall customer experience of the Centre
• Analyze KPIs and reports, make data-driven decisions, and see through implementation of operational improvements
• Build and maintain relationships with local authorities and community stakeholders
• Represent the company locally, ensuring a positive image and high-quality standards

• Min 4 years of relevant experience ideally in retail, property management or hospitality
• Advanced operational management and ability to deliver on multiple projects at the same time
• Strong leadership and management skills, with the ability to achieve results through effective cooperation with various stakeholders
• Innate business acumen to unlock new opportunities with cross-functional business teams
• Proven experience of fostering effective working relationships at all levels, with the ability to influence and meet business needs
• Strong understanding and experience with budgeting and financial reporting
• Advanced data fluency to contribute and drive URW Data and Digitalization agenda for the center
• Customer-oriented mindset
• Fluency in Czech and English

• Work for a market leader in a truly international environment
• Endless possibilities to create and make visible impact. We welcome and encourage new ideas as we grow our business together.
• Opportunities for professional growth and development within a global organization
• Competitive salary and generous annual bonus
• Contribution to private pension insurance, life insurance or DIP
• Contribution to annual public transport pass or free parking in premises
• Meal allowance and recreational vouchers
• Referral rewards
• Anniversary rewards
• Laptop and company mobile tariff
• Modern offices with fruits and snacks
• Friendly working environment with company events
• 25 days of annual leave, flexibility to ensure you perform at your best

Unibail-Rodamco-Westfield