HR Operations Analyst (English+Spanish+French)

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Trvalý pracovní poměr
Plný úvazek

Před 28 dny

Seniority: JuniorJob Description:Position: HR Operations AnalystFull-time, Permanent ContractThe HR Operations Analyst is responsible for execution of various tasks in HR area, especially employee Termination in Workday and other HR systems connected to employee life cycle management. This role is responsible for ensuring a seamless experience for HR customers when using the GS HR services. This role is responsible for ensuring compliance to the defined processes when engaging with the various end users (employees, managers, other GS and BU departments, suppliers). This role is responsible for following HR processes, policies and legislation.Major Duties & Responsibilities
In order of importance, briefly describe, in sentence form, the major responsibilities of this position (principal duties and responsibilities of the position) as it exists today. Describe the job, not the person in the job. Each item listed below should be a major responsibility of the position, not a day-to-day activity.Case Management and daily operations

Receive, assign, update, classify, process cases in case management application for one or more processes
Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
Update the knowledge management system with new available documents or guidelines
Proactively monitor the cases to be able to determine if any action is needed (time, quality)
Responsibility for delivering upon agreed SLAs
Ensuring policy and legal compliance
Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
Participate on daily huddles and follow the instruction of the direct supervisor regarding priorities and assignments

Continuous improvement

Identify areas for improvement on daily operational processes
Provide support to implement improvement initiatives
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
Focus on increasing satisfaction surveys results - employees and customer
Participate on training in order to improve performance, process acumen and gain additional knowledge required,
Perform special project and related duties as assigned

Required Qualifications:

2-4 years of related experience

Ability to perform administrative activities

Fluency in English, Spanish, French and Portuguese
Demonstrates customer orientation and customer service skills
Ability to accurately collect information in order to understand and assess the clients' needs and situation
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Sense of initiative and ability to prioritize workload and provide timely follow-up and resolution.
Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional manner
Discretion, professionalism, confidentiality and judgment
Technology Savvy
Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)
Ability to work effectively in a fast-paced, self-directed team-based environment
Enthusiastic team player with a strong drive to create a positive work environment
Continuous learning mindset - always curious, learn from mistakes, be open minded and willing to learn with others and willing to share knowledge
Great work ethics - be reliable, meet deadlines, deliver the results, be open to receive feedback

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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