Order Fulfilment Specialist for Direct Import & Backoffice - Philips TV/Audio/Monitors

TP Vision Zobrazit všechny práce

  • Praha 7
  • Smlouva
  • Plný úvazek
  • Před 20 dny
☀️ Would you like to join a friendly and diverse team in a growing international company?🌍 Are you excited to work on direct import and communicate directly with our HQ in Hong Kong?🎯 Do you want to utilize your previous experience in Order Management, Logistics, or Supply Chain?Then this role might be the right opportunity for you!What we offer:Fixed-term employment contract till 30.09.2027Salary combined with a quarterly bonus schemeAdditional time off: 26 days of holidays + 4 sick days per yearHybrid work model: 3 days in the office & 2 days of home office per weekOpportunity to work from abroad – up to 1 month per yearFlexible working hoursPublic transport allowanceMultisport cardMeal allowanceEmployee discounts for Philips productsCompany laptop + mobile phone with unlimited dataRegular team-building activities and company eventsFriendly, international atmosphere and space for future growthWhat the role is about:Based in our Shared Service Center (SSC) in Prague, the Order Fulfilment Specialist for Direct Import and Backoffice serves as the primary back-office contact for customers managing direct imports from China to Europe.In this role, you’ll play a key role in ensuring high customer satisfaction by overseeing order and delivery management, handling complaints, and supporting the European Sales team. Your focus will be on continuously improving service levels while maintaining smooth operations.Additionally, you’ll provide expertise in FOB and Direct Import flows, coordinate tasks related to monitoring activities and results, and oversee key processes to drive efficiency and performance.You will be collaborating with: Customers, Sales Management, National Account Representatives, Demand Planning, Collection & Credit Control, the IT department, and the Warehouse & Transport organization.What you will do🔹 Order Management & Complaints HandlingProcessing FOB sales orders accurately and on time.Maintaining and updating SAP documents, order books, and container files.Resolving price discrepancies before final credit release.Supporting weekly credit evaluations and approvals.Keeping clear records of correspondence and customer purchase orders.Processing free-of-charge ordersProcessing transport claims🔹 Sales SupportTracking sales plans and assisting in achieving targets.Providing data and insights to support the sales team.Supporting the sales team with customer visits (and participating if necessary)Ensuring accurate SAP product setups before credit release.🔹 Communication & CoordinationServing as the main point of contact between customers, MMD Hong Kong, and TP Vision Europe.Providing timely and precise information on orders, lead times, and terms.Maintaining proactive communication with sales, demand planning, distribution, credit control, and other key departments.🔹 Master Data ManagementMaintaining and updating customer master data in SF.com (Incoterms, POD, pallet heights, etc.).Ensuring order and delivery data remain up to date.🔹 Audit & Internal ControlsPreparing revenue samples, including purchase orders, proof of deliveries, and logistics documents.Conducting monthly internal controls of Purchase Orders maintained manually🔹 Process Improvement & Knowledge SharingIdentifying and implementing process improvements in collaboration with internal teams.Supporting onboarding and knowledge sharing within the Order Fulfilment team.🔹 Projects & System EnhancementsParticipating in cross-functional projects.Testing and overseeing new SAP functionalities and IT updates.This role is ideal for someone detail-oriented, proactive, and eager to contribute to a dynamic, international environment.What you need to succeed✅ Must-have requirements:Fluency in English, both verbal and writtenWorking experience: 1–3 years of experience in Order Fulfilment/Order Management/Logistics, or Supply Chain.Education: Min. secondary schoolAbility to communicate across different cultures, and resilience to stressGood knowledge of MS Office tools, especially Excel.Team player with a responsible and proactive approach to workExperience working with an ERP systemProcess-oriented, with strong attention to detailCapable of following processes and guidelinesVery good communication skills, capability of understanding stakeholders' needs; emotionally balanced and mature personalityAbility to work under pressure in an ever-changing environment where deadlines have to be metAbility to recognize and promote automated solutions👑 Nice-to-have:Experience working in SAP system - strong advantageKnowledge of the Cantonese or Mandarin languageUnderstanding of logistics, warehouses functioning, and supply chain processesExperience or/and passion for training and coaching othersInterested?➡️ Apply now — we look forward to hearing from you!
Our team is happy to support you throughout the recruitment process.At TP Vision, we create Philips-branded TVs, audio products, and professional displays that people love to use and trust in their homes and workplaces. Our products are born from a blend of innovative technology and European design tradition — delivering beautiful, reliable entertainment experiences around the world.We’re proud that this dedication to design and quality has earned us multiple Red Dot Awards, recognizing the care and creativity behind everything we build.This site is your entry point to roles across our European offices — where you'll find friendly, international teams, a strong sense of purpose, and the opportunity to make a real difference every day.

TP Vision