Job Description:ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalismMasters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. Shares the knowledge with junior team members.Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customerEnsures a correct order management: Quotations, Orders, Deliveries and InvoicesManages product and service complaintsAssures fulfilment of the local legal requirementsEnsures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product ComplaintsReaches Customer Service targetsImplements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.Promotes campaigns and offers agreed with the Customer Care Manager.Works and leverages relations with sister companies in whole groupThis Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.#IND456#LI-PG1Job Requirements:Most Important Qualifications and Competencies:Fluent in English and close to native FrenchExcellent communication skills (verbal and in writing)Go getter (Sales oriented)Excellent phone voice and skillsReliable and high sense of responsibility and urgencyCommercial skills (ability to hear sales opportunities and to act upon it)Flexible (in working hours and jobs that are assigned)Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel)Ability to adapt and implement new procedures as required to provide excellent customer servicePersonal Trait Profile:Multitasking abilitySelf-sufficientEnthusiasticAbility to work independently and as part of teamIs customer service orientedResistance to stress and ability to prioritizeAbility to adapt and implement new procedures as requiredPlanning and organizational ability, very organized, detail orientedOperating Company: CorporateEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
