Customer Service Specialist with Dutch or Flemish

Johnson & Johnson Zobrazit všechny práce

Praha
Trvalý pracovní poměr
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Před 1 měsícem

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: Customer ManagementJob Sub Function: Customer Service OperationsJob Category: ProfessionalAll Job Posting Locations: Prague, CzechiaJob Description:About MedTechFueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.Your unique talents will help patients on their journey to wellness. Learn more atWe are searching for the best talent for Dutch or Flemish Customer Service Specialist.Purpose:
The customer service specialist is primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers.You will be responsible for:Processes and investigates customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experienceResponds to customer inquiries regarding orders, back-orders, return requests, approvals, changes, failures – coordinating these activities on behalf of the customer across internal departments and external providersProcess orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customersQualifications / Requirements:Experience in the Customer Service or in a related areaKnowledge of customer service and office management systems and proceduresUniversity degree or equivalent experienceSystems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (JD Edwards preferred)Fluency in Dutch or Flemish and EnglishExcellent time management skills and ability to multi-task and prioritize workAttention to detail and problem-solving skillsExcellent written and verbal communication skillsStrong interpersonal and planning skillsProficient in MS OfficeDon't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!#LI-Hybrid
#LI-MR11Required Skills: Customer Service, External Communication, Problem SolvingPreferred Skills:

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