Do you speak English and German? Work as a customer experience specialist - annual bonuses, flexible working hours, and 50% home office

Ingersoll Rand Zobrazit všechny práce

  • Brno, Jihomoravský
  • Trvalý pracovní poměr
  • Plný úvazek
  • Před 6 dny
Support customers across Europe and work in a hybrid setup from BrnoIs clear communication, helping customers, and keeping things on track your strength? This role could be an opportunity for you.As a CX Account Specialist, you will join the European Shared Service Centre in Brno to support customers with quotes, orders, and related requests. You will be part of a team that values cooperation, reliability, and a smooth customer experience.Why you might like this role?Flexible working hoursHybrid model with up to 50% home officeA contribution for language or professional courses🔴 Grow your career with strong communication and supportWhat will be your role?You will manage portfolio of customers and support them with quotes, orders, and everyday requests.Solve issues connected to the customer-to-cash invoice process together with the relevant teams.Keep customer information and cases up to date in the Salesforce CRM system.Work closely with other customer experience teams, logistics, finance, and support colleagues with back-up coverage when needed.You will also contribute to continuous improvement and help strengthen customer satisfaction across the team.You’ll do well in this role if you have:Communicative level of English and German.Excellent communication skills.Secondary school or university education.Good PC literacy, including MS Office.Experience with SAP, Salesforce, Oracle, or another CRM system is an advantage.🔴 Giving your best to support clients? We offer flexibility, strong benefits, and a workplace where you can flourishWhat can you expect?Motivating salary that reflects your experience with annual bonuses.An equity grant in the form of company shares.Flexibility and time off:We know that support roles can be demanding. That is why we offer flexible working hours and a hybrid model with up to 50% home office.You can also count on 5 weeks of holiday, sick days, a volunteering day, and a day off for your birthday.Growth and wellbeing:To support your communication skills, we offer a contribution of 6 000 CZK for language or professional courses.Free access to LinkedIn Learning.Contribution to pension and life insurance.Meal vouchers.Employee assistance program.Extra benefits:Flexipass vouchers worth 750 CZK or a Multisport Card free of charge.A pleasant and modern workplace close to the city centre.Free refreshments at the workplace and access to the mobile service employee program.Join a team where your support matters and your work has a clear impact! You will join young and strongly collaborative team of people with growth mindset.

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