VIE PRAGUE - Customer Journey Specialist M/F

Praha
Trvalý pracovní poměr
Částečný úvazek

Před 13 dny

Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets.With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3].Amundi, a trusted partner, working every day in the interest of its clients and society[1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021
[2] Boston, Dublin, London, Milan, Paris and Tokyo
[3] Amundi data including Lyxor as at 31/03/2022.By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.Reference 2025-102764Publication date 23/08/2025Job descriptionBusiness typeTypes of Jobs - Marketing & CommunicationComplementary business typesTypes of Jobs - IT, Digital et DataJob titleVIE PRAGUE - Customer Journey Specialist M/FContract typeVIE ProgrammeTerm (in months)24Expected start date01/10/2025Management positionNoJob summary

Map customer journeys and analyze competitor strategies.
Support development and management of current digital tools and websites for 3 countries CZ, SK, BG.
Test and validate the UX/UI of new global applications to ensure functionality and user-friendliness.
Refine customer personas and support content strategy.
Analyze data, create reports, and improve customer experience.
Manage tickets in JIRA and ensure data/document accuracy on digital tools.
Collaborate across Czech and French teams to align strategies.

Position locationGeographical areaEurope, Czech RepublicCityPragueCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / SpecialityUniversity degree 2nd level, economic or marketing fieldLevel of minimal experience0-2 yearsExperience2yrs working half time on similar positions related to digital marketing or investment funds/digital fieldRequired skills

Tech savvy, interest in digital apps/online world & marketing in general, interest in investments
Being independent and highly self-motivated is essential
Written and spoken English at C1 level
Ability to simplify complex concepts
Attention to detail
Creativity
Ability to analyze data and draw conclusions to improve tools
Ability to learn, search for information, and use AI

Technical skills required

Advanced knowledge of PowerPoint, Word, and Excel
Familiarity with Google Analytics or similar tool

LanguagesEnglish (Fluent)LanguagesWritten and spoken English at C1 level is a must; Czech/Slovak/Bulgarian is a big PLUS

Amundi

Odpovědět