IT Support Specialist (m/f/d)
Umdasch Store Makers Premium
- Litomyšl, Pardubický
- Trvalý pracovní poměr
- Plný úvazek
- Provide timely and effective user support to global locations, resolving help desk tickets and technical issues
- Troubleshooting in software problems, escalating complex issues as needed
- Maintain documentation and knowledge base articles to facilitate user self-service
- Collaborate with the headquarters team in Amstetten, Austria, and other global locations team to implement solutions and improvements to our IT systems
- Utilize VBScript skills to support and maintain automation scripts within our ERP system ams.erp.
- Assist in the development and customization of reports using reporting tools like Crystal Reports or MS SSRS
- Ensure the maintenance and optimization of existing solutions to uphold performance and reliability
- Input to documentation and overview of new features, bug fixing and implementing improvements
- Proven experience in IT support roles, with a strong focus on user support and help desk ticket resolution.
- Strong troubleshooting skills and ability to diagnose and resolve technical issues
- Excellent communication skills and ability to interact professionally with users at all levels.
- Strong organisational skills and ability to manage multiple priorities effectively.
- Proficiency in common script languages especially VBScript for scripting and automation tasks, is beneficial.
- SQL skills with experience working with MS SQL Server
- Interest in reporting tools such as Crystal Reports or MS SSRS for developing and customizing reports is beneficial
- Excellent command of the English language. Proficiency in other languages, especially German and Czech is beneficial
- IT-savvy ERP users or Key Users with programming skills who aspire to transition into a software developer role are welcome.