At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to: SEC Team LeaderYour role and responsibilitiesIn this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.The work model for the role is: hybridThis role is contributing to the Process Automation Energy Industries in Qatar & Middle East region.You will be mainly accountable for:٠ Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.٠ Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.٠ Taking actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams.٠ Coaching technicians and engineers and supervising complex site activities.Our team dynamicsYou will join an ABB EUOPC dynamic team, where you will be able to thrive."Qualifications for the role:٠ You are highly skilled in ABB 800xA and/or S+ with Harmony / Infi90, PMS & IEC 61850, AC800M HI and/or Advant systems in the Energy Industries sector markets٠ You have more than five years of experience in Process Automation with ABB Products mentioned above٠ Possess the enhanced knowledge in preferably all the specified systems / platforms (advanced knowledge in remaining ones)٠ You are passionate about building strong collaboration and cooperate tightly with targeted end-customers to provide on-site services٠ Degree in Electrical or Automation Engineering٠ You are at ease communicating in EnglishWhat's in it for you?We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.Benefits:Flexible working hoursAnnual financial bonus25 days of vacationAnnual salary reviewContribution to the benefits portal (2-3 % of monthly salary)Referral bonus for recommending a new employeeOpportunity for education – internal/external professional courses, language courses, and conferencesAssistance line – professional psychological counselingAccident insuranceWe value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
