Support & Operations Specialist with English and German, Amazon Freight

Praha
Trvalý pracovní poměr
Plný úvazek

Před 1 měsícem

DESCRIPTIONAt Amazon we believe that every day is still Day 1. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.Amazon Freight Operations (AF) is the pan-European control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for disruptions management of the orders placed by our customers (shippers) and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.AF is looking to hire a motivated, highly committed, and customer-obsessed Support & Operations Specialist speaking English and German.Support & Operations Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery and provides proactive and timely resolution to any issue by taking real-time decisions and having an effective communication with the stakeholders that build rapport.The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form (English and German).Key job responsibilities
Responsibilities include, but are not limited to:- Proactively monitor customer shipments to identify, address, and prevent potential issues of our English and German speaking customers.- Develop and execute effective service recovery plans as necessary.
- Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a smooth customer experience.
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers
- Work within various time constraints to meet critical business needs.A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.About the team
Benefits offered:
- Meal vouchers
- 5 additional days of paid vacation
- Multisport card available
- Paid annual public transport ticket in Prague or parking in the office parking
- Company discount
- Pension fund contribution
- Life and disability insurance
- Refreshment in the office
- Team events and engagement activities
- Language courses starting on Day 1 of employment
- Career Choice Program to advance your career progression after 12 months of employment
- Place of work: Amazon modern offices in Praha-Karlin (metro Invalidovna)BASIC QUALIFICATIONS- Advanced level of German(B2/C1) and English (B2/C1)
- High-school diploma or equivalent
- Previous experience in a similar role in retail or logistics or a similar customer facing, customer obsessed environment.
- Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)PREFERRED QUALIFICATIONS- Bachelor's degree in a relevant discipline.
- Experience in using SQL and databases in a business environment
- Being comfortable with a multi-tasking, high-energy environmentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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