Security Operations Manager

• Serves as a leader, coach and mentor to direct reports. Meets regularly with employees. Evaluates performance of personnel. Documents career development opportunities, performance deficiencies, and disciplines according to organizational standards.
• Responsible for managing the physical security operations on Microsoft sites.
• Reviews and approves reports and other documents prepared by Officers to ensure accuracy and adequacy, assures cases are properly prepared and presented, prepares memos and similar internal correspondence, enters and extracts data from computer programs/systems.
• Escalates via chain of command all complaints and inquiries received from the Client, management, staff, or other departments; investigates, prepares reports/statements, collects evidence, and presents findings to senior management.
• Evaluates Security Officer/Responder actions at accidents and serious/sensitive events, assumes command, and provides assistance to Officers in the field.
• In conjunction with Scheduling, ensures adequate coverage of all posts and positions.
• Works closely with all stakeholders to ensure communication and best practice is maintained across the account.

• Must be able to meet and continue to meet any applicable country and municipal licensing requirements for Security Officers.
• Knowledge of 24x7 security operations and procedures.
• Skill in staff management, including coaching, mentoring training, assigning work and discipline.
• Adapt to multiple changing priorities and carry out multiple assignments concurrently.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Use of a computer is required, and a working knowledge of Microsoft Word, Outlook, PowerPoint, and Excel are mandatory. Knowledge of other Microsoft software products are ideal and the ability to quickly learn new programs.
• Strong oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to be an effective leader and member of project teams.
• May require regular use of vehicle and frequent travel in the performance of duties.

• Employment for an international client
• Permanent contract
• High and competing salary
• Salary arrival by 15th every month
• Contribution for transport and cleaning of clothes - 3000KČ every month
• Shift flexibility
• A sophisticated program of further professional training and personal growth
• Meal vouchers and pension allowance
• Multisport card sponsorship
• Employee loyalty club
• Gift voucher
• Material gifts for extraordinary performances
• Employment in a stable and well established company

Securitas