Customer Support Specialist - Nutrition (Italian)
Avomind Zobrazit všechny práce
- Česko
- Trvalý pracovní poměr
- Plný úvazek
- Operational Customer Support: You manage daily customer support operations across email, chat, phone, and social media, ensuring efficient ticket handling and high service quality for our client's customers.
- Workflow & Process Execution: You confidently operate within established customer support workflows, systems, and KPIs (including CSAT), ensuring structured and consistent case management without requiring foundational training.
- Ticket & Logistics Management: You handle operational and logistics-related inquiries (e.g., shipping, orders, returns, subscriptions) in a solution-oriented manner, proactively working to reduce ticket volume and improve response efficiency.
- Performance & Service Quality: You monitor support performance metrics, contribute to maintaining service levels, and ensure smooth daily operations in a fast-paced support environment.
- Process Improvement & Insights: You identify recurring issues, analyze inquiry trends, and suggest operational improvements to reduce friction and enhance efficiency.
- Knowledge Base Maintenance: You contribute to updating and structuring internal and external knowledge resources to streamline workflows and enable faster resolution times.
- Cross-Functional Coordination: You collaborate with relevant teams (e.g., Operations, Logistics, Product, Marketing) to improve customer experience from an operational perspective.
- Min 1 year of professional experience In Customer Support, preferably in Supplement or Nutrition industry.
- Strong understanding of customer support workflows, ticketing systems, and structured case management.
- Comfortable working with KPIs such as CSAT, response times, resolution rates, and ticket volume targets.
- Experience handling logistics-related topics (e.g., shipping, order management, returns, subscriptions).
- Ability to proactively identify recurring issues and contribute to ticket volume reduction.
- Strong communication skills, empathy, and enthusiasm for engaging with customers.
- Native level Italian and good English language skills are a must, German language strongly desired.
- French language is a plus.
- Working at a well-funded, early-stage startup in the longevity industry.
- Being part of a dynamic, high-performing, and fun team.
- A high degree of personal responsibility, creative freedom, and opportunities.
- Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
- Fully remote opportunities with home office/coworking support.
- A strong team culture with regular team events and off-sites.
- Join them as they shape the emerging longevity space, fostering healthier, longer lives!
- Strong team culture with regular team events and off-sites
- Unlimited holidays and flexible working hours.
- A Company laptop
- Remote Office Upgrade budget
- Education allowance and accelerated growth paths.
- Complimentary company products and discounts for family & friends.