Assistance Services Specialist

Ostrava, Moravskoslezský
Trvalý pracovní poměr
Plný úvazek

Před 1 měsícem

Job Description:Join Us as an Agent at AXA Partners!Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments.Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability—your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths.This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you.If you’re looking for meaningful work that will motivate you every day and bring new experiences, don’t hesitate and send us your CV today! Currently we’re looking for a new team member to join our travel assistance team from 1.4.2026, where we help our clients abroad during their trips.What you’ll be doing:

Handling and logging incoming calls and emails into the system as assistance cases according to established procedures

Creating new cases in the assistance system

Independently managing assistance cases—assessing the client’s eligibility for assistance services and deciding on the type of standard services to be provided in accordance with general terms and conditions, including within defined limits

Communicating with other parties involved in the case (medical facilities, insurance companies, branches, suppliers)

Participating in trainings, workshops, and continuously developing your professional skills

What you’ll bring:

Completed secondary education with a school-leaving exam (high school diploma)

Knowledge of Russian/Ukrainian (ideally B2/C1 level)

Knowledge of English (ideally B2 level)

Knowledge of Czech at B2/C1 level

Good command of MS Office (Word, Excel)

Independent approach to problem-solving, reliability, and attention to detail

Strong organizational and communication skills

Ability to provide high-level customer care

What we offer:At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Quarterly bonuses up to 15% of the gross monthly salary
25 days of vacation
Meal vouchers worth 150 CZK from day one
Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
Smart working allowance (750 CZK/month)
MultiSport or Pluxee Flexi Pass (500 CZK/month contribution)
Telemedicine – 24/7 online medical support for you and up to five family members
Pension contribution (1,000 CZK/month)
Fully covered life insurance
Free European travel insurance, including coverage for extreme sports and roadside assistance
Development programs and courses, including access to LinkedIn Learning
A friendly team of colleagues
Office refreshments

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axaWho we are:We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

AXA

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