Czech Customer Support - Remote from Greece
- Hradec Králové, Královéhradecký
- Trvalý pracovní poměr
- Plný úvazek
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
- Fluency in Czech
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- Complete support to help you ease your relocation to Greece,we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas