At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to: Order handling & Planning managerWe are looking for a new colleague for the position of "Senior Customer Service Specialist" at our manufacturing site in Mosnov.In this role, you will be part of the EDP unit in Mosnov, which focuses on the production of robotic positioners and FlexArc® cells.As a Senior Customer Service Specialist, your primary focus will be on processing and executing customer orders, ensuring they are handled accurately, efficiently, and in compliance with commercial regulations. You will coordinate with internal teams and external partners to manage import/export operations, oversee customs brokers, and maintain a high standard of customer service.Are you ready to join us and become part of a future-oriented field?Job Description:Manage the complete order processing cycle – timely entry, confirmation, and tracking in ERP systemsProactively communicate with customers regarding order status, delivery dates, and resolve any order-related issuesMonitor import/export shipments, coordinate with customs brokers, and ensure compliance with local and international regulationsAudit customs records and maintain accurate documentationCollaborate with planning, production, and warehouse teams to ensure product availability and timely dispatchSupport continuous improvement initiatives in order processingMaintain and update customer, order, and customs data in relevant systemsEnsure documentation compliance with internal policies and legal standardsRequired Skills and Qualifications:University degree in Business Administration, Supply Chain Management, International Trade, or a related fieldMinimum of 3 years of experience in order processing, customer operations, or trade complianceSolid knowledge of ERP systems (e.g., SAP), order processing workflows, and international trade documentationExcellent communication, organizational, and analytical skillsAbility to manage multiple priorities independently in a dynamic environmentFluent in Czech and EnglishBenefits:Annual financial bonusFlexible working hours (core hours 8 AM – 2 PM)Transportation allowance25 days of vacationParental bonus + paternity leave beyond legal requirementsAnnual salary reviewOption to work from home (Home Office)Financial contribution for home office setupContribution to the benefits portal (2–3% of your monthly salary extra)Meal allowance (financial contribution paid directly to your salary)MultiSport cardOpportunities for education – external courses and conferencesOnline language courses – group and individualCareer growth opportunities within branches in the Czech Republic and worldwideModern office facilitiesCompany parkingMobile phoneWe value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
