Client Engagement Manager

Praha
Trvalý pracovní poměr
Plný úvazek

Před 2 měsíci

Crown World Mobility is hiring!We're looking for a dynamic Client Engagement Manager based in Prague to help us manage the Account relationship and create value for both client and Crown.You will be responsible for the engagement and development of new and existing clients and will act as point of accountability for small and medium sized clients.About Crown Worldwide GroupThe Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We've been moving people's lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics but we're also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program. For more information, please visit: https://www.crownworldwide.com.What are the specifics of Client Engagement Manager role?Key Responsibilities· Manage the portfolio of small and midsize clients by identifying their needs and implementing the required strategy to deliver upon expectations· Identify potential for upsell and cross-sell within the existing portfolio· Identify any potential issues, handle them with possibility and know when to escalate them· Create the reporting and presentations for Client review meetings· Provide insight and support for new business opportunities· Deliver the growth and quality expectations that have been set for the business in alignment with our business strategy· Ensure our client facing documentation has the correct 'tone of voice' in all communications· Be involved in the implementation of new clients where required· Develop and build upon positive professional relationshipsReporting and analysis· To report on all activities to the Account Management Director EMEA for quality management, invoicing purposes, and financial reporting.· Analyse data to identify trends, opportunities for improvement, and areas of concern.· Present findings and recommendations to senior management to inform strategic decisions.Other· Support the company ESG commitment and goals.· Demonstrate and promote the company vision and values.· Enhance processes and find efficiencies of ways of working.· Amend and maintain departmental templates and country guidelines.· Manage feedback and cost savings closely for department.· Manage and monitor any IOFs ensuring corrective action is put in place.· Other ad hoc duties as required.· Provide excellent quality customer service and exceeding client KPIs.· Responsible for the growth and revenue of the engagement.· Effectively manages financial performance.Job competencies

Product Knowledge
Financial Acumen
Sales skills
Planning
Quality

Aptitude

Solution oriented approach to problem solving and decision making.
Excellent interpersonal and communication skills, and capable of maintaining and developing long lasting, mutually beneficial relationships.
Excellent analytical, interpersonal and communication skills.
Confident can-do attitude and a willingness to support stakeholders in effectively doing their job.
Able to work Autonomously and as a strong team player.
Cultural awareness and sensitivity.

Professional Knowledge and Skills

Proficient in Microsoft office - Outlook, Excel, Word and PowerPoint
Proven industry & specific role experience - Household goods/ Relocation sales and/or business development.
Proven Customer service orientated work experience.
Commercial Orientation.
Secondary education certificate.
Negotiation skills.
Project Management Skills.
French and/or German required in addition to English

What we offer?· Crown Worldwide offers an immersive experience into multiple industries and business units with the potential make a large impact within the business.· Crown offers its employees competitive benefits including enhanced maternity/paternity, PerkBox access, two paid volunteering days, paid birthday day off, and much more.Company ValuesAt Crown we pride ourselves with the quality we deliver and values we stand by.· We are CARING about people and their experience· Always DETERMINED to do our best and to always keep improving· We are genuinely THERE when our customers and colleagues need us· We encourage the SHARING of knowledge amongst each other· We continuously remain OPEN-MINDED to stay innovativeEqual Employment OpportunityCrown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

Crown Relocations

Odpovědět