Senior Strategic Service Designer

• You have a solid background in service and strategic design.
• You have strong skills in conducting and synthesising research, insights and findings.
• You have strong skills in structuring and visualising journey maps, service ideation, concept communication, and specification.
• You can show us an excellent portfolio with design solutions and strategic approaches.
• You are capable of facilitating workshops, set design sprints and hold seminars and training sessions.
• You have a solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and ideating the best means to present your conceptual work.
• Empathetic. You are passionate about customers and how a product can help solve their biggest problems.
• Comfortable with ambiguity. You can effectively cope with change, shift gears comfortably, and make decisions without always having the total picture.
• Optimistic: You have an unstoppable positive attitude oriented towards collaboration and learning.

• Define the design strategy and vision for the team in cooperation with the Design Director.
• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Create relevant user profiles, scenarios, use cases and explore the holistic experience to create the service value propositions.
• Creating and facilitating design-led workshops to engage and build alignment across different partners and teams.
• Audit existing and blueprint new digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation.
• Creating process and user flows, journey maps, and interaction models, resulting in low to high fidelity prototypes, artefacts, and tools.
• Evaluate existing customer journeys, establishing strategies, and develop a roadmap forward that will result in positive, measurable

• Minimum of 5+ years of experience designing complex service design projects.2. Minimum bachelor's degree in a design related discipline.
• Fluent in English.
• Ability to think beyond current practices and drive change to support new ideas, improvements and working practices.
• Experience in Futures Design and Strategic Foresight.
• A background in visual and UX design will be considered a plus.

Mews