Customer Service Specialist with German

Praha
Trvalý pracovní poměr
Plný úvazek

Před 21 dny

Seniority: SeniorBrewing the world's most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.This position is designed for ambitious professionals like you - starting in a junior role with a dynamic career path and the opportunity to evolve your career into an expert or leadership role over time, driven by strong results, impact, and sustained high performance. You'll gain exposure to international projects, work with cross-functional teams, and develop skills that will accelerate your careerWe are looking for German Speakers in Prague supporting our customers and consumers in Germany, Austria and Switzerland. The primary purpose of this role is to deliver exceptional customer service to direct customers by handling immediate requests, resolving complaints, and providing information about products and services. This includes coordinating follow-ups, managing urgent issues, and maintaining professional interactions across various communication channels to ensure customer/consumer satisfaction and efficient problem resolution. The role also involves conducting analytical deep dives to generate actionable insights into customer/ consumer behavior, helping shape data-driven decisions across the business.Key contacts:External customers, mainly in the off-trade sector (e.g., wholesalers, retailers).Internal cross-functional teams (e.g., Breweries, Credit Management, Logistics, Brand Managers).Field Sales and Key Account Management teams. Teams from the Global Capability Center (GCC).ExperienceExperience with Customer Service modelCommercial background would be an advantageBehavioral CompetenciesAdaptability to a multicultural environmentStrong customer and service-oriented mindsetResults-driven and proactive attitudeTeam player with excellent communication skillsContribute to a positive and collaborative team environmentResponsibility, reliability, and a focus on accuracy and detailHands-on mentality with the ability to work independently and learn quicklyOpenness to feedback and continuous learning in a dynamic environmentTechnical Competencies:Basic knowledge of MS Office toolsSalesforce experience would be an advantageSAP knowledge is a plusLanguage skillsFluent German in speaking, reading and writingFluent English in speaking, reading and writingWhat's in it for you:Benefits for you and your family to help your physical and mental healthCompetitive parental leave and pension contributions (2,5%)25 days of holidays per yearEmployee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insuranceA beer allowance to enjoy our brandsMeal vouchersLocal Bonus26 weeks paid leave for primary caregiversBuild your career with usWe recruit for mindset, ambition, cultural fit, and growth opportunities.
UNIQUE CULTURE We are proud to be part of something bigger than ourselves and are passionate about building upon our company's long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.BRANDS EVERYONE LOVES We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites. GROWTH OPPORTUNITIES Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.

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