Lodging Partner Associate (Danish & English)

expedia

Praha
Trvalý pracovní poměr
Plný úvazek

Před 6 dny

Seniority: Graduate • Education: BachelorJoin a collaborative, multinational team supporting Expedia Group's lodging partners across the EMEA region. As a Lodging Partner Associate for the Danish-speaking region, you'll play a key role in delivering premium service through thoughtful and high-impact interactions in both Danish and English around the world. You'll focus on meaningful back-office work and proactive problem-solving that adds real value, within a supportive team that values continuous learning, with extensive training and coaching to help you find success in your role and grow your career. Based in our modern offices in Prague's vibrant Karlin district, this partnership-driven role offers real opportunities for career development within a global travel tech leader.In this role, you will:

Deliver efficient, high-quality support to lodging partners via voice, chat, and email, always aiming to minimize customer effort.

Analyze data to quickly diagnose and resolve complex issues, ensuring timely and effective solutions.

Take a proactive approach to customer interactions, ensuring thorough resolution and building trust for future engagements.

Communicate with professionalism, empathy and clarity

Collaborate cross-functionally with internal teams to escalate and resolve issues that impact partner satisfaction.

Juggle multiple priorities with precision, consistently meeting deadlines in a fast-paced environment.

Identify and suggest process improvements that enhance both customer satisfaction and operational efficiency.

Experience and qualifications:

You bring 6-12 months of customer service experience, ideally from a fast-paced, customer-centric environment.

You're fluent in both Danish and English, with excellent written and verbal communication skills in both languages.

You're confident using customer care management tools and Microsoft Office programs to stay organized and efficient.

You have a problem-solving mindset, and you handle challenging situations with professionalism, empathy, and tact.

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