ITIL Process Specialist
- Praha
- Trvalý pracovní poměr
- Plný úvazek
- Strong understanding of ITIL processes and best practices
- Excellent communication and organization skills
- Affinity with ITIL processes and are strong communicators
- Availability to work on-call as part of a team (willing to work in a 7 x 24 standby grid)
- Experience working with cross-functional teams to resolve incidents (Networking)
- Ability to work in a fast-paced, high-pressure environment
- Strong understanding of ITIL processes and best practices to ensure that incidents are managed in accordance with industry standards.
- Strong problem-solving skills to identify the root cause of incidents and develop effective solutions to resolve them.
- Ability to work effectively as part of a team that is working on-call to provide 24/7 support for incidents.
- Excellent communication skills to facilitate communication between technical teams, management, and stakeholders during incidents.
- Ability to work in a fast-paced, high-pressure environment and manage their time effectively to ensure that incidents are resolved.
- Contribute to improving existing processes (Future readiness thinking).
- English is a must, Dutch language would be an advantage.
- Multi-cultural team - English is our uniting language
- Home office, 5 weeks of vacation, and 5 annual Wellbeing days
- Volunteering days to support our community
- Unlimited budget for your education (hard and soft skills, Language courses)
- Meal contribution, Cafeteria program, monthly home office allowance
- Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
- iPhone, O2 Family discounts
- 3% employer supplemental pension monthly contribution
- Employee referral bonuses to encourage the addition of great new people to the team
- Amazing working space near Anděl