Service Manager Process Automation Platforms

• Own and manage the end-to-end RPA service lifecycle for UIPath, Power Automate or similiar platforms.
• Act as the primary point of contact for all RPA service-related matters globally.
• Ensure platform availability, performance, scalability, and compliance with internal standards and external regulations.
• Establish and maintain service governance frameworks, including SLAs, KPIs, documentation, and quality controls.
• Collaborate with business stakeholders to understand automation needs and prioritize initiatives.
• Manage vendor relationships and licensing for RPA platforms.
• Coordinate incident, change, and problem management activities.
• Drive continuous improvement of automation infrastructure, delivery processes, and support models.
• Track and report service metrics and automation ROI to leadership.

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field.
• 2+ years of experience in IT service management, digital transformation, or automation services.
• Strong hands-on knowledge of UIPath , Microsoft Power Automate or a similar RPA platform, including deployment, administration, and licensing.
• Solid understanding of ITIL-based service management practices.
• Experience working in a global, matrixed, or industrial environment.
• Strong stakeholder communication and vendor management skills.
• Fluency in English (written and spoken).

• Certification in UIPath and/or Microsoft Power Platform.
• Familiarity with cloud-based automation infrastructure (e.g., Azure).
• Experience with governance and compliance frameworks (e.g., data protection, audit).
• Exposure to complementary technologies like Power BI, AI/ML, OCR, or Process Mining.

• We are all about a cool team where everyone can shine with his skills and personality.
• We are a good bunch of IT people who like to spend time together outside the office. (

• You can mix working from home or from our new offices.

Continental