Operations & Systems Specialist - SmartInStay.com
Smart Tips
- Praha
- Trvalý pracovní poměr
- Plný úvazek
Seniority: Mid levelAbout UsSmart Tips s.r.o. is building SmartInStay, a hospitality platform used by hotels and restaurants across Europe.The platform combines multiple products across the guest journey:SmartTips.io for digital tipping and feedbackSmartTables.io for ordering and in-room diningHospira.ai for guest communication and automationWe work with hotels in multiple countries and continue to expand.About the RoleThis role combines operations, systems management, product implementation, and basic technical oversight.You will help build, improve, and maintain internal and client-facing systems used across our projects. This includes setting up partners in the system, structuring data, supporting rollout, improving workflows, coordinating changes, and helping turn business and client needs into working solutions.You will work closely with sales, clients, and the internal team to ensure the system is implemented correctly, functions reliably, and continues to improve over time.ResponsibilitiesSet up and manage hotels and restaurants within the SmartInStay systemMaintain and update partner data, menus, structures, settings, and operational logicHelp build and improve project structures, workflows, and feature setups across our platformsSupport implementation of new features, changes, and improvements in existing projectsTranslate client, sales, and internal team feedback into clear system updates and practical changesAssist with planning how features and processes should work before implementationTest updates, review system behaviour, and identify inconsistencies or issuesMonitor the health and functionality of active systems and report or resolve problemsAssist with basic technical setup, including domains, DNS, website-related settings, and integrationsCommunicate with clients regarding setup, feedback, and operational changesWork closely with the sales team during onboarding and rolloutAssist with simple visual adjustments and content preparation in Illustrator or Photoshop when neededMaintain operational oversight across active partners and support field operations when requiredRequirementsStrong attention to detail and ability to work with structured systems and dataAbility to work independently and take ownership of tasks from start to finishGood understanding of how websites, e-commerce flows, and online systems workAbility to think logically about features, workflows, and how a system should function in practiceBasic technical understanding of domains, DNS, website settings, integrations, and platform structureComfort working across both operational and technical tasksAbility to communicate clearly with clients, sales, and internal team membersProblem-solving mindset and willingness to learn quicklyExperience with Illustrator or Photoshop is an advantageEnglish at a working level, Czech is a strong advantageWhat We OfferCollaboration under a freelance (trade license) agreementSalary from 50,000 to 80,000 CZK/month depending on experienceFlexible work environmentDirect involvement in building and improving real products used by hotels and restaurantsOpportunity to grow into a broader systems, product, or operational roleWork with an international network of partnersImmediate start possibleWho We Are Looking ForWe are looking for someone reliable, detail-oriented, proactive, and comfortable working across systems, operations, and day-to-day execution.This role is suited for someone who enjoys building structure, improving processes, solving practical problems, and helping turn ideas into working solutions
Expats