Customer Service Representative – German Speaker – Deutschsprachig – Remote

• Provide first-level troubleshooting support for smoke detectors (no technical background required).
• Deliver high-quality customer service without any sales or outbound activities.
• Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience.
• Support customers with appointment scheduling, rescheduling, and cancellation related to installation services.
• Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics.
• Manage written customer requests during available service time to maintain efficient case handling.
• Coordinate meter reading appointments and support general service-related requests.

• Fluency in German Language, Fluent/Native level “C1/C2 level”.
• Fluency in English Language, B2 level or higher will be a plus.
• Confident PC and digital communication skills.
• Interest in a long-term customer service role and no interest in sales-oriented projects.
• Previous experience or strong motivation for telephone-based inbound customer support.
• Reliable working approach, quick comprehension skills, and willingness to handle written inquiries.
• Stable internet connection and electricity supply suitable for remote work (speed test required).
• Calm, patient, and service-oriented personality with clear and structured communication style.

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

• Remote – from any of the following locations: Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia or Slovenia..
• Full eligibility to live & work is a must.
• Working schedule: Monday to Friday, 08:00 – 18:00.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

SpotOn TA