German-speaking Customer Service Consultant for Leading Airline in Brno, Czech Republic (Remote)
- Brno, Jihomoravský
- Trvalý pracovní poměr
- Plný úvazek
Lufthansa InTouch is the customer service hub of the Lufthansa Group. With offices in 8 countries worldwide, their teams support passengers with reservations, inquiries, and service solutions across Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Eurowings, and Discover Airlines. Their Brno center has been supporting customers since 2005 and is home to a vibrant, international team speaking more than 10 languages.What will you do?Handle inbound calls and emails from passengers in German and EnglishProvide information on flights, services, and the Lufthansa Group websiteAssist with reservations, ticket changes, and baggage-related queriesDeliver a professional and friendly customer experienceCollaborate with your team to meet service and performance targetsCandidate profileFluency in German and good command of EnglishStrong communication and customer service skillsFlexibility to work in rotating shifts (07:00-22:00, Monday-Sunday)Willingness to relocate to the Czech RepublicEmployer offersStarting salary from 45,800 CZK/month gross with bonuses and premiumsRelocation package: two months of covered accommodation or a housing contribution of 10,000 CZK/month grossFully paid 6-week training program plus ongoing workshops and development opportunitiesUp to 90% discount on Lufthansa Group flights for you, your family, and friendsMeal allowance, Edenred Benefit Café, MultiSport card, mental health consultations, Czech language course contributions, LinkedIn Learning access, and referral bonusesAbout Brno
Brno, the second-largest city in the Czech Republic, is known for its welcoming international community, vibrant cultural scene, and affordable cost of living. With a mix of historic charm and modern lifestyle, excellent public transport, and a central European location, Brno is the perfect place to live and work.Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.