Strategic Program Manager – Freemium

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Who Are We?We are a team that brought you Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner, dedicated to providing cybersecurity, privacy, and identity protection to over 500 million users in 150 countries. At Gen, we offer flexible working options, generous time off, and competitive benefits in a diverse and inclusive environment where every team member is valued and celebrated. If you are smart, fearless, and dedicated, join us to power Digital Freedom and help consumers take control of their digital lives.How do We work?We love to work together and collaborate in our teams, which is why we opted for a hybrid model, allowing us to work from the office 3 times per week.About the team & roleAt Gen Digital, we protect the digital lives of hundreds of millions of users worldwide through globally recognized freemium brands — Avast, AVG, Avira, and CCleaner.We are expanding our Freemium Customer Success Management team and looking for a Strategic Program Manager to join as a right hand to the Freemium leadership team. This high-impact role is ideal for a strategic thinker and structured operator who can synthesize insights, navigate complexity, and drive execution across a matrixed organization.
You’ll lead strategic planning cycles, track and explain performance against critical business goals, and coordinate key initiatives across Marketing, Product, Finance, and Data. This is not a back-office role — you’ll be at the center of translating vision into focus and action.Objectives:Orchestrate Strategic Initiatives (Lead high-priority cross-functional programs across lifecycle stages (acquisition, conversion, retention) and brands & ensure alignment across teams on scope, timelines, and impact metricsOwn Planning and Performance Cadence (Drive quarterly planning cycles, OKR tracking, and resource prioritization), build and maintain visibility into plan vs. actual performance (e.g., bookings, customer base, retention) & collaborate closely with Finance and Data to operationalize forecasts and dashboardsCraft Leadership Narratives (Prepare executive-ready materials for leadership syncs, QBRs, and cross-functional updates) & distill complexity into sharp, data-backed recommendationsAccelerate Decision-Making (Identify blockers and risks early, and facilitate timely resolution) & own the prep, structure, and follow-through for strategic discussionsAct as a Strategic Partner (Provide clarity, context, and leverage across the org), & connect the dots between top-down goals and team-level executionCompetencies:Be the AI-Native Multiplier (You’ll be expected to bring a strong command of AI tools to increase velocity, quality, and focus across planning, synthesis, and communication.Strategic Thinker, Strong Operator (5–8 years in strategy, consulting, product ops, business operations, or similar) & proven experience driving cross-functional initiatives and performance clarityAnalytical & Business Fluent (Strong command of financial models, forecasting, and business KPIs) & experience translating data into insights and driving operational impact)Structured Communicator (Exceptional slide-writing and executive communication skills) & skilled at simplifying ambiguity into actionCross-Functional Glue (Experience working across Product, Marketing, Finance, and Analytics) & thrives in fast-paced, matrixed environmentsAI-Enabled (Demonstrated experience using GenAI tools to improve work output) & enthusiasm for teaching others how to do the sameBenefits:Annual bonus schemeUnlimited PTO (paid time off), flexible working hours & home office.The chance to join a major global tech company listed on the S&P 500.Opportunity to learn and work with the best in the Digital Security industry.Cafeteria points are provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and much more).Tuition reimbursement for job-related coursesLearning & Development plan.Sustainable home improvement bonusMac/Windows laptop and moreWhether you're a rising specialist or a strong individual contributor ready for more ownership, we’re hiring for several key roles across Gen Digital. If you're excited about driving digital innovation and making an impact at scale, join us — and let’s build the future together.#LI-IKGen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. .To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Gen Digital

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