Sr. Customer Quality Engineer
TE Connectivity
- Česko
- Trvalý pracovní poměr
- Plný úvazek
- Quality Key Contact for Customer - related to TRS (with alignment to CQE Auto / ICT)
- VoC @ TE
- Monitor and act on Customer Satisfaction (Champion actions within TE)
- Management of Customer Scorecards
- Management of quality performance (Count of claims, DPPM, Response time, etc)
- Warranty Management
- Lead periodical warranty settlements
- Lead / Champion warranty reduction programs (with all relevant functions and sites)
- Prepare, Facilitate TRS (TEC) & Customer Quality Meetings
- Evaluate and communicate Customer Specific Requirements
- Review and support negotiations of Quality Agreements
- Support relevant Engineering Changes and NPI projects
- Moderate/lead escalated issues
- (Optional/Imported sensors) Coordinate customer complains
- Manage containment actions at customer site
- Link customer and manufacturing plant within and outside the region
- Contribute to improvement of effectives of quality processes
- Minimum BSc in Engineering/Technical education (relevant work and sector experience can compensate for lack of formal education)
- Knowledge in Automotive core tools such as APQP, PPAP, FMEA, MSA, SPC, 8D, FTA, GD&T
- Certified Six Sigma Green or Black Belt (would be a benefit)
- IT skills (MS Office, Statistical tools etc.)
- Knowledge of IATF16949 and Customer Specific Requirements
- Fluent spoken and written German & English
- Eligible for visa applications
- Travel -10%-25% - domestic and international
- Self-reliant and able to take initiative
- Motivated to lead, develop and maintain efficient teams
- Result-orientated and focused towards defined goals
- Analytical, Structured and systematic working methods with an eye for details
- Manage several ongoing tasks and projects at the same time
- Strong interpersonal and communication skills
- Able to make sound judgments and decisions, both as an individual and as part of a team - and ensure. implementation and buy-in from team members