Specialista správy zákaznické péče

Kion Group Zobrazit všechny práce

  • Česko
  • Trvalý pracovní poměr
  • Plný úvazek
  • Před 17 dny
Looking for an Order Management Specialist.We offer:Place of work is:Regional Distribution Centre (RDC), CTP Park - Průmyslová 1507, Pohořelice-Reporting to: Order Management department manager-Small team of 12 colleagues-3-month probation term, 40 hours a week-Flexible working hours-25 days holidays-Holiday / Christmas bonus-Life pension contribution from the company-Cafeteria-Meal vouchersTasks and Qualifications:Qualifications-5- year experience in customer service
-Solid user experience based on SAP, MS-Office
-Basic understanding of export procedures
-Fluent in English, German is an advantage
-Good communication skills, team player
-Proactive way of working / “can do” approach
-Independent, open minded, positive mind spirit personality
-FlexibilityTasks-Fast handling of customers’ queries related to their orders or inquiries
-Competent and reliable contact for all sales-related customer requests &complaints with the necessary coordination in the relevant specialists’ areas
-Communication across the company structure to clarify customers’ queriesor secure material demands
-Day-to-day order flow follow up
-Issuing invoices / credit notes / customer reports
-Return orders handling
-Preparation of export documents and coordination export procedures withcustoms or customs agent

Kion Group