Support Engineer

Praha
Trvalý pracovní poměr
Plný úvazek

Před 1 dnem

## Grow with usAbout this opportunityEurope, Middle East, and Africa (EMEA) Market Area is a vibrant hub of innovation, technology, and collaboration. At its core, our Networks organization plays a pivotal role in driving thought leadership and delivering exceptional value in a fast-changing environment, where business realities vary across diverse markets and countries. With almost 4,000 skilled professionals and a strong commitment to a diverse and inclusive culture.We are seeking a skilled Support Engineer to provide solutions to customer reported problems according to established processes and contracted SLA. Fault prevention, finding and isolation, resolution, through knowledge on products, solutions, customer network and technology evolution. With experience more operational and technical issue handling for dedicated customers, solutions or domains becomes part of the work. The individual will also be involved in project delivery as part of the job role.What you will do

Act as the main technical interface for the operator across User Data Management and IMS,Cloud domains
Investigation leader for CSR raised by the customer and drive the resolution within defined Service Level Agreement and KPIs
Collaborate with global competence domain teams and be the interface towards customer.
Lead and drive resolution of critical and complex network issues, driving structured root cause analysis and permanent corrective actions
Provide architectural governance for incident, problem, and change management activities
Ensure high availability, resiliency, and performance optimization of deployed solutions
Review support security and application bulletins , major deployments, and emergency restorations
Participate in 24x7 emergency support

The skills you bring

UDM domain 4G/5G Subscriber Data Management (CUDB, CCDM, CCSM)
Front Ends including HSS, HLR, EIR-FE,UPG
Strong expertise in Core Products and Cloud-based telecom architectures
Good customer management and communication skills
Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
Mobile Call flows and Protocols understanding
MAP, SCCP, SBI, Diameter and LDAP protocols troubleshooting

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: Czech Republic (CZ) || PragueReq ID: 783069

Ericsson

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