Associate SOC Advisor
Rapid7 Zobrazit všechny práce
- Praha
- Trvalý pracovní poměr
- Plný úvazek
Rapid7's Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's TACOPS team, you are on the front-lines helping clients defend against and respond to today's biggest threats.Our analysts and Associate SOC Advisors keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7's TACOPS are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.About the RoleYou will work with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, help triage phishing and commodity malware alerts, and help address direct-customer needs and assist in Incident Response handling and customer communication. This role requires sound decision-making skills, the ability to operate effectively amid change and ambiguity, and a proactive approach to problem-solving in a fast-moving security environment.Associate SOC Advisor roles operate on a shift schedule (Wednesday to Saturday) after a 90 onboarding period. There is no night shift work involved with this role due to Rapid7's global Security Operations Center teams operating on a follow-the-sun model. Specifically, your focus will be to:Notify and assist clients for any incidents with analysis in the client's environmentEngage with any security related inquiries from clients and perform initial triage analysisAssist in supporting incident response engagements through customer communications and reportingWork closely with TACOPS analysts and other cross-functional internal teams to convey recommendations to Rapid7 customers, to improve their overall security postureReview and generate high-quality accurate and contextual customer deliverablesPerform log search queries to identify suspicious activity in customer environmentsHelp the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectationsEnsure that customer's Rapid7 Platform technology is functional, and coordinate with Rapid7's support team when neededGather client input and requirements across the Managed Services client base to influence Managed Services service roadmapAssist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer baseTriage alerts in our global alert queue alongside experienced analysts as time allowsThe skills you'll bring include:Experience using a homelab environment/TryHackMe/HackTheBox and a similar setup to gain practical security experienceSignificant client relationship management experienceStrong understanding of common enterprise technologiesProven ability to convey extremely technical concepts to audiences with varying technical prowessIndustry-related certifications i.e CompTIA( A+, Network+, Sec+, Cloud+, CySA+) and/or TCM Security (PSAA, PJPT, SOC) etc.Interest in technology deployment and configuration experienceStrong interest in security frameworks and conceptsPeer-reviewing colleagues' work for errors and inaccuracies i.e quality assuranceExhibit a a degree of resilience & understanding amid change and ambiguityPartner closely with customers and cross-functional stakeholders to deliver seamless outcomes and consistently exceed expectationsContribute to decision-making processes that impact operational efficiency and customer successCore Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.#LI-MV1About Rapid7At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.Security and Compliance
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