Technical Support Specialist (m/f/d)

EVIDENT Europe GmbH

Praha
Trvalý pracovní poměr
Plný úvazek

Před 8 hodinami

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.As a Technical Support Specialist, you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving.Tasks

Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
Provide remote customer training for evident instruments and application software to end customer
Collaborate with product units, including application specialists and software/hardware development teams
Support the repair center with complex technical issues
Participate in regular internal and external training and development programs
Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools

Requirements

Strong analytical skills and quick comprehension
Good English communication skills (German would be a plus)
Experience in telephone-based technical support would be a plus
Structured, independent, and results-oriented working style
Strong problem-solving abilities and a collaborative mindset
Proficiency in common office software (e.g., Microsoft Office)
Prior experience in the field of microscopy would be a plus

Benefits

Working from home up to 50% of the time
Multisport card
Supplementary pension contribution
Meal voucher flat rate
Extra week of vacation
Public transport allowance
Massages
Fitness centre in the office
Above-standard healthcare (ComfortCare)
Corporate canteen
Sodexo Flexi
Language courses
Sick days (4 days/year)

EVIDENT Europe GmbHHeadquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

EVIDENT Europe GmbH

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