Field Software Support Specialist – Region Czech Republic / Slovakia (Prague or Bratislava)
Elekta
Brno, Jihomoravský
Trvalý pracovní poměr
Plný úvazek
Před 21 dny
Are you a current Elekta employee?Please click here to apply through our internal career site .Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available - please contact us for more details!We don’t just build technology. We build hope.Elekta is a global company headquartered in Stockholm, Sweden, with offices in 120 countries. We are passionate about advancing precision radiation therapy and profoundly changing cancer care. With a global team of 4,700 employees, we develop outcome-driven and cost-efficient solutions that provide lasting clinical differences. Our solutions are developed through sustainable environmental, social, and governance practices.We are looking for the Field Software Support Specialist – Region Czech Republic / Slovakia to join our dynamic team! This role is home office based in Czech Republic or Slovakia and requires up to 25% travel to customers, the office in Brno and international meetings.What you’ll do at ElektaThe Field Software Support Specialist serves as the primary point of contact for customers in Czech Republic and Slovakia, providing expert support for Elekta software solutions, including troubleshooting in Windows Server and SQL-based clinical environments, and ensuring seamless integration with third-party systems such as HIS, RIS, and PACS. In close collaboration with Sales and Project Management teams, the specialist ensures timely, high-quality resolution of customer inquiries while maintaining clear communication across stakeholders.The Field Software responsibilities include (but are not limited to):Primary contact person for our customers in Czech Republic and Slovakia seeking product support for Elekta software solutionsTroubleshoot and resolve technical product issues with Elekta software solutions in Windows Server and SQL-based clinical customer environments via remote support or on-site visits to customersSupport the Sales team and customers in configuring software and hardware solutions according to system requirements.Collaborate with Project Managers to implement software solutions and to perform software upgrades at customer sitesSupport the integration of Elekta systems with third-party software (e.g., HIS, RIS, PACS) and ensure proper interface configuration (e.g., HL7, DICOM).Install and maintain secure remote connections to customer systems.Prioritize, plan and execute support activities to ensure that customer inquiries are processed promptly and answered to the customer's complete satisfaction in the shortest possible timeDocument all customer incidents and technical solutions in accordance with Elekta policies and local regulationsManage customer expectations and facilitate clear communication between different stakeholders within the hospital environment and within ElektaEscalate and document complex issues to the appropriate teams within Elekta to ensure quick resolution timesCreate, plan and deliver first-level trainings for the local hardware service organization to improve software expertiseConstant exchange of information with Service and Sales Management on current issues or problems that could affect customer satisfaction.The right stuffPeople Orientated: Strong verbal and written communication skills with a high focus on relationshipsService Orientated: Strong desire to meet customer’s needs as well as excellent negotiation skills and financial knowledgeIntegrity: Places high value on consistently being honest, trustworthy and ethicalFlexibility: Adjusts quickly to dynamically changing situations, priorities and process changesSelf-driven: Ability to work efficiently autonomously while complying with internal policies and proceduresProactivity: Ability to identify areas of improvement and develop own ideasResults orientated: Strong determination to complete tasks and meet targetsOrganized: Ability to prioritize and complete tasks efficiently within the required time frameWhat you’ll bringMinimum Bachelor´s degree in the field of information technology or similar engineering sciences.Proven expertise in troubleshooting Windows client and server operating systems, virtualization platforms, remote access tools, Citrix environments, network configuration and diagnostics, as well as Microsoft SQL installation and setup.Work experience in healthcare sector is advantageousExcellent communication skills (written and verbal) in English & Czech and SlovakStrong analytical skills with a keen sense for dynamically changing situations and prioritiesInterest and curiosity in acquiring knowledge independently.Strong communication skills and enjoy interacting with peopleHighly self-organized, collaborative, and accountable with a strong sense of personal responsibilityAble to travel up to 25% in the assigned territoryWhat you’ll getIn this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta will offer you an interesting, varied and challenging field of activity in a constantly growing company within a crisis-proof industry with performance-related remuneration and social benefits such as additional days off and supporting wellness measures as well as a company car, also for private use .Hiring processWe are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.Your Elekta contactFor questions, please contact Talent Acquisition Partner responsible Joanna Kozyra on joanna.kozyra@elekta.com.We are an equal opportunity employerWe are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
