Retail Ops Specialist CZ & SK

Praha
Trvalý pracovní poměr
Plný úvazek

Před 2 měsíci

Pandora is the world's largest jewelry brand, and we work every day on giving a voice to people's loves. Regional Head Office for Pandora Eastern Europe (EE Cluster) is located in Warsaw, from where, we are handling our wholesale distribution as well as manage and support our owned and operated stores and e-commerce in the Czech Republic, Slovakia, Romania and Hungary supporting our business in these markets.Pandora's business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of “We Care, We Dream, We Dare, We Deliver” and strive for continuous growth and knowledge sharing.We are looking for Retail Operations Specialist CZ&SK to be based in Prague office and reporting to Team Leader Retail Operations. The job purpose is to provide the right level of store services for Sales Department and Field in Czech Republic and Slovakia. This will be achieved through high standards of relationship management and retail operations standards.Sounds like a perfect position for you? Read on and apply to #CrafttheIncredible in our EE Cluster Retail Operations Team!Your Role will be all about:

Establishing the procedures and standards according to guidelines set by Pandora
Participating in projects supporting the department's work
Cooperating closely with Sales Department and Global Office to provide right level of store services
Ensuring that Pandora Jewelry in the EE operates within the local laws and is guided by the accepted ethics of the Pandora Group and principles within the Jewelry Industry
Using the PANDORA values of We Care, We dare, We deliver, We dream to guide how you work and behave towards people internally and externally
Performing ad hoc duties as required (including covering for colleagues during absence)

Scope of responsibilities includes:

Overlooking retail systems & digital tools
Ensuring partner (wholesale channel) alignment through communication and guidance
Ensuring timely engagement and communication of topics relevant to stores though special application
Ownership of the retail operational standards manual and guidelines
Providing support for O&O stores and partners in handling complaints
Coordinating retail process such like: complains, fixed assets registration, cash collecting, traffic counter
Supporting Field team in new openings, refits and relocations, in inventories (if needed) and finding new solutions to reduce administration within store staff
Overall sales support to stores on standards, complaints, ad hoc requests etc.
Keeping confidentiality of restricted information, aw well as compliance of all company's procedures and rules

We're the perfect match, if You have:

University degree
Solid experience in retail with an excellent understanding of Pandora retail operational standards, policies and procedures
Good knowledge of in MS Office (especially MS Excel and PowerPoint);
Excellent communication skills

Ability to prioritize and manage time wisely in a fast-paced environment, ability to deal with situations where multitasking is frequently required

Fluency in English - verbally and written,
Commitment and responsibility
Ability to work independently and collaboratively in a dynamic environment, demonstrated multitasking and prioritizing skills
Proactivity and curiosity, can-do attitude
Passion for work and the product

Our Offer:

Work in a company with a unique organizational culture focused on people and continuous development;
Cooperation based on employment contract in a hybrid work model with 3 days of office work a week;
Reimbursement of work from home equipment
Other benefits dedicated to all employees in the Czech Republic

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

Pandora

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