Account Manager (Payments / iGaming)

Praha
Trvalý pracovní poměr
Plný úvazek

Před 3 dny
Snadno podejte žádost

Since 2012, our client has been developing a scalable SaaS platform and a range of digital products, establishing itself as a reliable market partner.The company focuses on continuous technological development, architectural sustainability, and high team autonomy. It specializes in creating innovative turnkey and white-label solutions for iGaming operators, integrating top gaming products, and supporting clients throughout the licensing process in the iGaming industry.Its deep expertise has enabled successful project launches across multiple international markets. The team consists of 400+ professionals working in a distributed format across two offices in Central and Eastern Europe.About the RoleWe are looking for an Account Manager to independently manage Tier 1 merchants within the payments direction.This role combines onboarding, operational coordination, client management, and partnership development. The ideal candidate understands payment infrastructure and can confidently manage multiple stakeholders and complex cases.Requirements

2+ years of experience in Payments / Fintech / PSP / iGaming
Experience managing clients independently
Deep understanding of payment infrastructure
Experience handling high client load
Experience with SLA and escalation processes
Strong Excel / Google Sheets skills
Experience with Jira / Redmine / Confluence
Russian - native, English - B2+

Nice to Have

Experience in merchant integrations
Experience in technical support within payment systems
Strong analytical mindset

Key Responsibilities

Manage merchant onboarding and activation process
Prepare commercial offers tailored to client needs
Coordinate contract signing and provider connection
Lead integration communication between client and provider
Independently manage Tier 1 clients
Monitor SLA, ticket statuses, and escalations
Identify cross-sell opportunities (new GEOs, payment methods, providers)
Conduct regular client check-ins
Maintain documentation and internal reporting
Represent client interests internally and company interests externally

Benefits

A chance to join a company with a strong brand and long-established reputation in the global iGaming industry

Continuous talent development and accelerated career growth opportunities

Flexible working hours (start at 8:00, 9:00, or 10:00)

20 days of paid vacation + Family Days

English and Czech language courses fully covered by the company

Access to a confidential mental health support program

Stable income and long-term cooperation

Talentgrator