Czech-Speaking Customer Service Agent

C&D Talent Advisory Zobrazit všechny práce

  • Liberec, Liberecký
  • Trvalý pracovní poměr
  • Plný úvazek
  • Před 1 měsícem
  • Snadno podejte žádost
  • Lisbon, Portugal | On-Site
  • Relocation Support for Work Permitted Candidates
How to ApplySend your CV to can.dinler@cbtalents.org or Use Easy Apply ButtonJoin an international customer experience team supporting a leading global e-commerce platform, helping customers navigate products, services, and digital shopping experiences.We are looking for Czech-speaking Customer Service Agent who are passionate about delivering excellent customer support and ensuring a smooth online shopping experience.This role is ideal for candidates who enjoy helping customers, solving problems, and working in a dynamic international environment.What You'll Do
  • Support customers via phone, email, and chat in Czech
  • Assist users with e-commerce inquiries, orders, and product information
  • Provide guidance on services, platform features, and policies
  • Handle customer requests with professionalism and empathy
  • Maintain accurate records of interactions in internal systems
  • Manage high contact volumes during promotion and peak seasons
What We're Looking For
  • C1/C2 Czech (mandatory)
  • English B2 or higher
  • Strong customer service and communication skills
  • Good understanding of e-commerce platforms and online services
  • Ability to make rational decisions and solve problems effectively
  • Comfortable working in fast-paced environments during high-volume periods
Work ScheduleCurrent schedule:
  • Monday – Sunday: 08:00 – 17:00 or 09:00 – 18:00 (rotational shifts)
  • Days Off: 2 rotational days
Future schedule (to be confirmed): 24/7 rotational shiftsSalary & Benefits
  • Base Salary: €920 gross × 14 months
  • Attendance Bonus: €45/month × 11 months
  • Meal Allowance: €7.63/day
  • Welcome Bonus: €1,500 (paid in 12 monthly installments during the first year)
Additional benefits:
  • Health insurance from day 1 (fully covered after 6 months)
  • Paid training and onboarding
  • International and multicultural workplace
Apply now and join a global team supporting a leading e-commerce platform in Lisbon...

C&D Talent Advisory