Customer Support Specialist (Seasonal & May - Sep)

DAYTRIP EUROPE Ltd - odstepny zavod

Praha
Dočasný pracovní poměr
Plný úvazek

Před 14 dny

Seniority: JuniorJoin the Daytrip team as a Customer Support Specialist (Seasonal - Order Management & Platform Support) and build on your professional skills, while helping us become a globally recognized travel brand! 🚙Our team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe! 🌏What the job entails 💻Creating custom quotes and changing orders with accuracy and care.Investigating and troubleshooting a variety of user inquiries - from FAQs, UX, and payment hurdles to technical bugs - providing clear guidance to customers or documenting detailed bug reports for our Product team.Working a flexible, rotating schedule from May 1 to September 31 (we operate 24/7 - scheduling varies by season).You'll be addressing a mix of individual travelers and travel agents, some of whom rely on us to manage their bookings manually. A detail-oriented approach and clear communication are key to helping everything run smoothly during our busiest season.What we're looking for 🔥Full English proficiency (C1 - C2 level).Optimistic individuals with a built-in can-do attitude and a desire to grow professionally.People who thrive in fast-paced environments and bring strong attention to detail.Clear, effective written communicators - especially via email with clients.Team players who collaborate well in a highly motivated international team, but also work independently.
Comfortable navigating multiple systems (Slack, ticketing platforms, booking software, etc.).Bonus: experience in hospitality, tourism, or logistics - though not required.What you can expect from us 😎Opportunities to bring your own ideas to the table and explore roles beyond Fulfilment.Potential to convert the seasonal position into a full-time role for top performers.A chance to learn from a team of highly driven, supportive professionals.Option to work from home after the trial period (by agreement).An informal, friendly office environment at Port7, Holešovice.Multisport card discount, meal allowance, paddleboards & boats available for summer adventures, and more!A relaxed lunch break area and a pool table for when you need to recharge 😊Many of our Customer Support Specialists have gone on to grow into roles in Insurance, Marketing, Sales, Content Writing, Software Development, Senior Support, and more.Whether this is your first step into the world of customer support or you're an experienced pro looking to level up - we'd love to hear from you! 💪🏻

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