Head of Experts (HR Operations)

• know the goal,
• take ownership,
• learn fast,
• support each other in a changing environment.

• Someone who brings clarity into complexity.
• Someone who leads with emotional intelligence, maturity, and calm structure.
• Someone who expects high performance, challenges constructively, and raises the bar.
• Someone who believes HR should deliver value, not just process.
• Someone who enjoys having real impact because this role truly has it.

• Lead the teams responsible for HR lifecycle processes (from induction day to exit), HR policies & employee relations. Ensure reliable HR service delivery with high standards of quality, delivery as promised, and ownership.
• Provide direction and day-to-day leadership to HR Integrators, HR Specialists and HR Admins; collaborate virtually with HR teams in Bulgaria and other locations to ensure aligned teamwork.
• Monitor and govern service agreements, identifying improvement opportunities that grow team maturity and strengthen operational excellence.
• Work closely with key HR partners- Strategical HR Business Partners, HR Policy Expert, Compensation & Benefits, Bulgarian HR Operations and with business stakeholders to ensure cohesive HR delivery.
• Co-create strategy in the area of Employee Care and help shape effective HR partnership models.
• Drive continuous improvement, positioning HR as a proactive, trusted partner that provides solutions and supports business priorities.
• Work in an agile way- short feedback loops, transparency, adaptability, and fast learning cycles in order to respond quickly in a dynamic HR environment.
• Support HR transformation and digitalization, including the future use of AI and modern technologies.

• Several years of HR leadership experience across the full HR lifecycle (workforce planning & hiring, onboarding, performance & development, rewards, employee relations, and exits). We are not looking for a narrow specialist; we need a broad HR generalist leader who sees connections end-to-end.
• Proven leadership (3+ years) with the ability to adapt leadership style to different team needs and situations.
• Strong communication skills- clear, structured, and persuasive in writing and speaking, which essential for leading through change and influencing stakeholders.
• Czech Labour Code: advanced working knowledge (MUST) and practical experience applying it in day-to-day practice; ability to navigate labour-related strategies with management and social partners.
• Experience with change management; exposure to operational risk and/or quality assurance is an advantage.
• Excellent English (Czech/Slovak naturally expected for local labour topics).
• Competency of Agency- you move things forward, influence decisions, and take ownership.
• Genuine commitment to PEARL+ values and a strong can-do attitude.
• High personal maturity, emotional intelligence, resilience, and a collaborative approach.
• Curiosity for digitalization and the evolving role of AI in HR (active Copilot/AI use is a plus).
• Ability to set a clear vision, engage people, and motivate performance in a multi-country expert team.

• Bonuses twice a year based on your performance .
• Hybrid working mode with the possibility to work 50% from home. Our core working hours are from 9 am to 3 pm.
• 28 days off per year to recharge.
• Many benefits fully paid by us - Multisport card, learning courses, meal voucher card (170 CZK/day), Cafeteria benefit system, fruit and ice cream days.
• Referral bonuses.
• Contribution to pension and life insurance, great deals on ČSOB products and much more.

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