Customer Service Specialist with Hungarian

Praha
Trvalý pracovní poměr
Plný úvazek

Před 1 měsícem

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.comJob Function: Customer ManagementJob Sub Function: Customer Service OperationsJob Category: ProfessionalAll Job Posting Locations: Prague, CzechiaJob Description:Job title: Customer Service Specialist / Customer Service Representative with HungarianReporting to: Customer Service SupervisorFunctional group: Customer Service MedTechJob location: PragueJohnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology.The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”There are more than 2,000 employees in Human Resources, Finance and Procurement, Customer Services, who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.The responsibilities & the impact YOU will have:

Professional communication with customers related to orders and inquiries, and the whole order cycle
Handling of customer orders, inquiries and requirements (incl. order entry, coordination, invoicing related activities etc.)
Close cooperation with Sales, Supply Chain, other relevant internal functions and the transportation companies to best serve our customers
Other Customer Service activities & customer care as assigned by Supervisor and/or Manager
Essential duties and responsibilities:
Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing (directly or via coordination)
Order entry and processing, order/delivery/invoicing related activities
Customer Service relevant issue resolution related to order cycle (customer complaints regarding billing, shipping delays and products)

Other features of the job:

Meet all applicable quality and compliance requirements (i.e. HCC/HCBI/ANTI-CORRUPTION/FCPA/US-GCC/Privacy/SOX/QA.Safe Fleet)
On time reporting on spontaneous adverse events (AE) reports and quality complaints for all products
Successfully complete all mandatory trainings on time

We would love to hear from YOU, if you have the following requirements:

Native/Fluent Hungarian speaker with an advanced level of English, Czech or Slovakian advantage
Experience in Customer Service or related areas

Core competencies required for this role:

Knowledge of used systems (incl. MS Office), tools and processes
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Excellent coordination and planning skills
Team Player
Readiness to learn and work in fast-paced environment
Ability to work and prioritize work independently

This is an opportunity to work with a groundbreaking customer service team and to be a member of a Johnson & Johnson company, with an excellent record in employee continuous professional development and business improvement.We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers.Whether you’re one of the 1000 people who work here, or you’re considering joining the team, we offer:

An opportunity to be part of a global market leader.
A dynamic and inspiring working environment.
Opportunities to work on challenging projects and assignments.
Possibilities for further personal and professional development/education
Excellent Benefits

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Johnson & Johnson

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