
Collaboration Services Engineer
- Praha
- Trvalý pracovní poměr
- Plný úvazek
- Maintain and support collaboration applications, ensuring reliable operation and high user satisfaction through effective troubleshooting and ticket resolution.
- Respond to user requests to optimize their use of AI tools and facilitate workflow building in platforms such as Glean Agents.
- Develop and maintain integrations (primarily Glean connectors) in collaboration with development teams, accelerating both new development and support for existing solutions.
- Provide technical support to ongoing integration efforts, including the transition from DocuSign to Adobe.
- Assist with quality assurance (UAT and QA) for new features or integrations within collaboration platforms.
- Design and document security architecture for collaboration workflows and solutions.
- Create and optimize no/low-code agentic workflows, utilizing Google AppSheet, Google AppScript, and similar tools.
- Partner with global colleagues to ensure consistent user experience and standardization of collaborative tools.
- Hands-on experience with Python or comparable programming language for integration support.
- Ability to work with development teams on complex integration projects.
- Practical knowledge of User Acceptance Testing (UAT) and Quality Assurance (QA) methodologies.
- Demonstrated skill in security diagramming and technical documentation.
- Experience building workflows using no-code or low-code automation platforms (e.g., AppSheet, AppScript).
- Familiarity with collaboration services platforms such as Glean, DocuSign, Adobe, Slack, and Google Workspace.
- Previous experience supporting end users in a global enterprise environment.
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