German Service Desk Specialist in Brno
- Brno, Jihomoravský
- Trvalý pracovní poměr
- Plný úvazek
- Be assigned to one future-oriented, long-lasting, and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, and IT corporation, etc.
- Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, and networks of the employees of the client in one particular country.
- Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the client, and professional technicians (L2 support).
- Be a ‘right hand’ of the team leaders, and assist with reporting.
- Be a part of the shadowing program for the newcomers and ready to ‘lend a hand’ to your junior colleagues.
- Be a member of the international, dynamic, and innovative company environment.
- Speak and write in English and German fluently
- Are highly skilled to handle incoming inquiries successfully and give useful guidance to the client
- Have been a part of the Customer Support field
- Perceive multitasking and problem solving as a piece of cake
- Master Windows, VPN, Office 365, Citrix, ticketing tools, etc
- Know how to give a helping hand to a newcomer or your junior team member
- Want to be a team player rather than a lonely wolf
- Can be punctual and reliable
- Performance bonus
- Financial appraisal for referring your friends and acquaintances
- Meal allowance
- Multisport card
- Cafeteria - Benefit system
- Organized training sessions during the first weeks and further upskilling courses (online, with our experts)
- 25 days of a paid leave
- Brand new offices with a game room. a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city in the Czech Republic
- Expat Assistance Services for new joiners
- Teambuilding activities