Customer deal desk drafting specialist -Czech & Greek/French language

• Provide 2nd level of support on the Sales end to end processes
• Troubleshoot and resolve complex queries
• Act as knowledge expert on the Sales end to end processes and systems
• Provide updates/training to other colleagues within area of expertise
• Act as a bridge between the sales team and various other supporting functions (Cloud Subscription Data Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)
• Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers
• Support new application roll-outs
• Participate in testing of new applications
• Meet CDD Support KPIs and targets
• Communicate activity metrics to CDD management
• Undertake admin responsibilities as required
• Keep current on new releases and enhancements
• Undertake other projects as required

• Strong communication, interpersonal, and analytical skills
• Ability and desire to provide excellent customer-service to internal customers
• Ability to work independently and in a dynamic environment
• Excellent English skills both written and verbal
• Strong problem-solving skills
• Flexibility to working in shifts
• Proactive, team player
• Positive and “Can Do” Attitude
• Results orientated
• Good PC skills, esp. in Word/Excel
• Strong problem-solving skills
• BS Degree preferred
• Czech and Greek/French language skills required

• Experience in supporting Sales Representative
• Experience in supporting Oracle applications
• Knowledge of the Oracle Sales Process and tools

• As a part of Deal Management organization Deal Specialist's key responsibility is to prepare highly complex contractual documentation (Master Agreements, Ordering Documents, Amendments and Extensions), identifying issues, risks, propose potential solution and leave of acceptance. Deal Specialist prepares the documentation based on Sales input in accordance with Oracle processes and procedures, using Oracle's standard documents templates.
• Deal Specialist leads and manages the contracting process end-to-end following defined engagement guidelines to liaise with other groups across Oracle to ensure policy compliance and mitigate corporate risk.
• Deal Specialist facilitates and coordinates discussions amongst Sales and multiple Oracle internal stakeholders (Finance, Legal, Revenue Recognition, Business Practice, etc.) by summarizing and explaining key contractual terms and obligations of a client contracts at the point of setup and an ongoing basis to ensure smooth execution and positive customer buying experience.
• Deal Specialist is responsible for successful execution of contracting process, ensuring consistency, high quality and adherence with Oracle strategy, commitments, and goals.
• Deal Specialist identifies and analyzes stakeholder requirements, communicates, and validates their expectations.
• Deal Specialist should have the ability to identify issues, specify solutions (including goals and targets), and implement solutions to deliver added-value result.

• BA/BS degree or Paralegal Certification or equivalent years of experience.
• Excellent computer skills (e.g. MS Office package - Outlook, Word, Excel, PowerPoint).
• Proficient English skills;
• Client Service Excellence.
• Act as the point of contact for internal queries via phone and email.
• Perform administrative functions, including support for other team members as needed.
• Build and maintain strong relationships with clients, interdepartmental teams, and resources.
• Develop and maintain excellent client relations to ensure repeat business.
• Liaise with the sales team regarding key client accounts and priority requests.
• Personal Skills and Team Contribution.
• Actively engage in personal development, review individual objectives, and attend training sessions as required.
• Self-motivate and support team members.
• Communicate positively at all levels, internally and externally.
• Professionally manage workload and conflicting priorities.
• Exhibit a positive, can-do attitude.
• Be flexible and adaptable in approach.
• Previous customer service experience is a plus.

Oracle