Customer Service Specialist with French, Orthopedics

Johnson & Johnson Zobrazit všechny práce

  • Praha
  • Trvalý pracovní poměr
  • Plný úvazek
  • Před 27 dny
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: Customer ManagementJob Sub Function: Non-Technical Customer ServiceJob Category: ProfessionalAll Job Posting Locations: Prague, CzechiaJob Description:"Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company,operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months,subject to legal requirements, including consultation with works councils and other employee representative bodies, as may berequired, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that,following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed byDePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would beprovided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes."We are searching for the best talent for French Customer Service Specialist.Purpose:
The customer service specialist is primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers.You will be responsible for:Processes and investigates customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experienceResponds to customer inquiries regarding orders, back-orders, return requests, approvals, changes, failures – coordinating these activities on behalf of the customer across internal departments and external providersProcess orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customersQualifications / Requirements:Experience in the Customer Service or in a related areaKnowledge of customer service and office management systems and proceduresUniversity degree or equivalent experienceSystems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (JD Edwards preferred)Fluency in French and EnglishExcellent time management skills and ability to multi-task and prioritize workAttention to detail and problem-solving skillsExcellent written and verbal communication skillsStrong interpersonal and planning skillsProficient in MS OfficeDon't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!#LI-Hybrid
#LI-MR11Required Skills: Customer Service, French Language, Problem SolvingPreferred Skills:

Johnson & Johnson