Seniority: Junior • Education: Secondary educationAssistance Coordinator (fluent in Spanish)Step into a role where your language skills and empathy make a real difference! Imagine being the first point of contact for travelers in need, guiding them through challenging situations with confidence and care.At Euro-Center Prague, you'll join a diverse and dynamic team dedicated to providing exceptional support to clients worldwide. With access to state-of-the-art training, a supportive environment, and a multinational culture, this is more than just a job - it's your chance to be a hero for those in need while building a rewarding career in the heart of Prague.We are currently looking for Spanish speakers to strengthen our Prague-based teams in both full-time and part-time roles (approx. 28 hours per week). Please indicate your preferred working arrangement in your applicationMain responsibilities:Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and other Euro-Center Offices.Register all communications and taken actions in the systems provided by the company (Globo, Outlook, telephone system and others)Register and adjust reserves for services requested when necessary, up to the authorised financial limit.Coordinate adequately all logistic arrangements locally and internationally.Coordination with the Medical Team according to Euro-Center's escalation processHave a good knowledge of all products, be able to fast, and efficiently check policy terms and conditions required for the case.Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.Follow the customers' guidelines and Service Level Agreements (SLA) according to Euro-Center's regulations and GDPR Instructions.Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)Upon AC and EC management request, to conduct other functions related to the assistance center activityLanguage back-up according agreementRequirements:Native or Advanced (level C2) knowledge of SpanishAdvanced English - it is our internal company languageAdvanced Portuguese is an advantageExperience in working in customer service is an advantageEmpathy towards customersGood level of organisation, multi-tasking and effective time managementFlexible and fast thinking, cool-headed in stressful situationsAbility to analyse a situation and find a solutionBeing ready to learn and follow given procedures and rulesTime flexibility (work in shifts 24/7) - both full-time and part-time roles are planned in rotating shifts, including mornings, afternoons, nights and weekends.Required start: upon agreementImportant: Work and residence permit in the Czech RepublicWhat we offer:Background of a stable international company with 12 branches worldwideMultinational environment and daily communication in foreign languagesVery interesting and varied jobInitial training based on international professional know-howMotivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)Modern offices in Karlín (one of Prague's liveliest districts)Possibility of Home officeFlexible planning of shiftsQuarterly paid bonuses based on performanceTo have a better understanding of our company and daily responsibilities, please see our CASE STUDIES:(https://www.euro-center.com/#callUs)(https://www.euro-center.com/about-us/#jobsAvailable )If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.We are looking forward to receiving your applications here or at z.husseinova@euro-center.com :)