Service Desk with Italian - Hybrid

• Be assigned to one future-oriented, long-lasting, and eminent corporation client
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L1 support)
• Be a member of the international, dynamic, and innovative company environment

• Fluent Italian & English language skills (written and spoken)
• Good communication skills (be able to handle phone calls, reply to emails and give a useful guidance to the client)
• Multitasking and problem solving skills
• Knowledge of Windows, Android or iOS, Microsoft Office, etc.
• Experience in IT support is beneficial (not mandatory)

• Hybrid Work Model
• 25 Days of Paid Leave
• Performance Bonus
• Meal Allowance
• Multisport Card
• Benefit Card
• Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
• Financial Reward for Referring Your Friends
• Expat Assistance Services for New Joiners
• Relocation Package (for candidates relocating from other EU countries)
• Team Building Activities
• Long-Term Career Prospects
• Performance Bonus

Infosys