Customer Service advisor with Croatian
- Česko
- Trvalý pracovní poměr
- Plný úvazek
Seniority: Mid levelDo you like to join the fascinating and ever-changing digital media world?Do you enjoy discussions about TV shows and favorite films? Now you can do it while working! We currently seek Customer Service Advisors for our partner, the online streaming service of the digital media giant.What you will do in this role:Answer phone calls, e-mails, and messages on social media and live chat from customersHelp customers with service-related issuesInform customers of promo eventsWork shifts: morning 09:00-17:45, afternoon 13:15-22:00, (Working hours are according to the market covered)Phone calls are inbound, no cold-callingSuitable for people without experienceWhat we expect:Good computer skills and good knowledge of MS Officenative Croatian languageAbility to quickly identify customers' problems and needsAbility to set priorities and manage daily responsibilities effectivelyA client-oriented approach, patience, and strong communication skillsTeam players with the ability to work in a Customer Service environmentLiving in the Czech Republic is a plusNative Croatian and communicative level of English in both oral and written formWe offer:Home officeMeal vouchersbenefit cardmultisport cardAttractive bonuses according to the performanceGreat referral bonusA team that is fair and human at all times, including corporate governance.Interactive activities: team-building, company parties, sports, etc.Opportunity to develop a career within a multinational environmentIf you are interested in our offer, please apply now!
Expats