Head of CVM & Lifecycle (f/m)

• Lead and Inspire: You'll lead a high-performing team of 7 experts (Specialists and a Data Scientist). Your job is to set the direction and help them grow.
• Strategy into Action: You define and execute lifecycle interventions that keep our customers happy and loyal.
• Data-Driven Performance: In close collaboration with our AI and Business Performance teams, you'll build advanced targeting capabilities.
• Collaboration is Key: You'll be the bridge between segment teams, proposition experts, and sales channels to ensure a seamless customer journey.
• Report & Optimize: You'll keep our senior leadership in the loop on performance and never stop looking for ways to optimize our results.

• CVM Expertise: A strong background in CVM, lifecycle management, or retention marketing (ideally from Telco or a subscription-based B2B world).
• Leadership Power: Experience in leading teams and setting a clear strategic vision.
• Analytical Mindset: You are comfortable with data and can easily translate it into smart commercial decisions.
• Tech-Savvy: Hands-on experience with CRM platforms and campaign management tools.
• Commercial Drive: You understand the economics of customer value and always keep your eye on the prize.
• Stakeholder Management: You can navigate complex environments and build strong relationships across the company.

• Impact: A key leadership role in a major commercial transformation.
• Ownership: Real decision-making authority over your function.
• The "Magenta" Culture: A collaborative, high-performing environment where we support each other.
• Growth: Opportunity to shape the future of B2B at a leading telco operator.

• Smartphone: Choose your phone and get a compensation of up to 23,100 CZK every 3 years.
• Employee tariff: Use unlimited data, call and text for lower prices for private and business purposes.
• Yearly bonus: You can get a bonus of up to 15% of your annual fixed salary each year depending on the company's success.
• T-Mobile discounts: Enjoy the 75% discount on 8 T-Mobile services for your family and friends.
• Partner discounts: Enjoy lower prices of products and services with our partners.
• Flexible hours: Adapt your work to your needs thanks to the home-office option (according to the agreement with the manager).
• Shares program Shares2You: Become a shareholder of the Deutsche Telekom Group and take advantage of the associated benefits.
• Rest and recreation: Relax with 6 weeks of holidays and 1 free day for charity activities.
• MultiSport: Sport and relax with your loved ones thanks to the discounted MultiSport card.

• Education and development: Broaden your horizons with our internal T-Univerzity offering a wide range of courses.
• Cafeteria: Choose from a wide range of benefits worth up to 15,000 CZK per year - sports and cultural services, health and beauty, transport allowances, holidays or language courses.
• Day for a good deed: You can devote one working day a year to volunteering in non-profit organizations and thus contribute to social responsibility together with us.
• Psychological consultations: Are you having troubles in your private or professional life? Share your burden anonymously via phone or online.
• Meal contribution: Enjoy a delicious meal with a work-day allowance of 123.90 CZK.
• Sabbatical: Sometimes we all need to switch off. That's why, after working for 2 years and upon agreement with your manager, you can take 1 month off to do whatever you need.
• Pension allowance: Get ready for your retirement with a pension allowance after 12 months with us.

• We will assess the information you send us and will get back to you under any circumstances.
• We will contact the chosen applicants and specify the details.
• A job interview is a two-way opportunity to get to know each other better.
• We will inform you about the result of the interview as soon as possible. Successful candidates will receive a job offer.

T-Mobile