Customer Service Advisor with Greek from Czechia
- Česko
- Trvalý pracovní poměr
- Plný úvazek
Seniority: JuniorAre you looking for a fresh career challenge or the chance to grow in an international company? Join our customer service team, where you'll work in a dynamic, multicultural environment with the comfort of a home office and company-provided equipment. We offer a stable role in the Czech branch of a global organization, with shift-based work and opportunities to develop your skills and career.What will you do in this role:Communicate with customers via phone calls, e-mails, and social media platformsAssist customers with service-related questions and ensure efficient problem resolutionHandle only inbound calls - no cold callingWork in a rotating shift pattern: 8:00-17:00 or 9:00-18:00, including some weekends and bank holidaysDocument customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)Collaborate with various departments to resolve complex cases and ensure seamless customer experienceShare insights with your team to continuously improve processes and service qualityThis role is also suitable for candidates without prior experience - full training will be provided.What we expect:Native Greek and a communicative level of English (both spoken and written)Interest in fashion and a genuine desire to help customers in any situation with a positive mindsetStrong collaboration skills, flexibility, and a team-player attitudeGood computer skills, including solid knowledge of MS OfficeAbility to stay organized, set priorities, and manage daily tasks effectivelyA client-oriented approach, patience, and excellent communication skillsWhat do we offer:Home office with company-provided equipment for your comfort and flexibilityCafeteria points to choose the benefits that suit you bestMeal contribution as an additional allowanceAttractive performance bonuses and a rewarding referral programDaily use of foreign languages, especially English, in an international environmentA fair, supportive, and people-focused team culture that values respect and collaborationExtensive training and clear opportunities for career growth within a global companyFun and engaging activities - team-building events, company celebrations, sports, and moreBenefits:BonusesMeal tickets/catering allowancebenefit cardMultisport cardEducational courses and trainingWorkplace refreshmentsContributions to sport/culture/leisureCorporate eventsWork mostly from home
Expats